# 1: What is Gary Kaplan trying to achieve at Virginia Mason? # 2: In the book “

# 1: What is Gary Kaplan trying to achieve at Virginia Mason?
# 2: In the book “A Sense of Urgency,” Kotter shines the spotlight on the crucial first step in his framework: creating a sense of urgency by getting people to actually see and feel the need for change. Why focus on urgency?

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